Order & Delivery Process
We deliver within 5 to 7 working days as our products are made to order but we also carry stock in our factory store for walk in customers. When you place an order our normal lead time applies, however if we have it on display or in storage we will deliver within 3 to 5 working days. NOTE: Due to a large backlog our normal 5 - 7 days lead time is increased to 7 - 10 Days until further notice.
For urgent orders, please note there is an urgency fee for us to expedite it and we will deliver in 1 to 2 working days. For this special request please get in touch with us for a quote.
Our customer service and logistics team will constantly keep in touch with you regarding the progress of your order. For any delivery, order follow up or queries please get in touch with us on our customer service line (+27 11 568 3789) or email sales@chepa.co.za.
